faq
How much experience do you have in alterations business?
This is the third generation of custom-made tailoring business. We have been doing this business for 40 years.
Can we talk to the owner of Original Hems Studio?
Of course! Erik Haenchen is always at the studio. He will personally help you and satisfy you with all your questions. Satisfaction is the key here.
What services do you offer?
View our services page or call us at the studio at 714 547 9330
Do you do offer contactless pickup/delivery
Yes, we do have mail in alterations program. View our Special Programs page for more details.
How quick can you turn around the alterations?
If something is as simple as hem, it will be done in 5 mins. while you wait in your vehicle or run a quick errand.
Can you take emergency alterations?
Emergencies can happen anytime…whether it is an interview, party or date night. No problem, we are here at your service.
Do you have the price list available?
View it on price-list page. Our prices are very affordable and unbeatable! Have you ever heard of $2 hem?
How do I pay?
You can pay in person when you come to pick up your clothes or pay online on the website.
Do you provide multiple revisions if the outfit is not fitting well?
We love your clients. We will satisfy you 100%. We take pride in every stitch we make.
Do I need to make an appointment?
Not necessarily! We accept walk-ins too. If you need consultation with Erik Haenchen(owner) please call and set up a time with him.
What is your VIP lounge?
Our VIP lounge is on second floor. Any customer order above $500 will get to enjoy the VIP lounge of Original Hems Studio.